Things to bear in mind when ordering online
When ordering online you will need to check what your rights are in terms of returns, refund and postage. Most companies will accept returns unless the item was custom made or it is unhygienic to do so but they often vary in how long they give you to return the item. If the item is faulty then you have more rights than if the item doesn’t fit or you have simply changed your mind. Some retailers will only give you 14 days for returns for example on items that are in the sale and others will only offer you a credit note rather than a refund. It is also important […]
New year, new penpal?
Having a penpal was once a very popular hobby. You could send mail to anyone in the world and look forward to receiving a reply weeks later. However, with the Internet allowing us to communicate with anyone, anywhere, with just the click of a button, penpals have fallen out of fashion. With the New Year upon us, maybe now would be a good time to give it a go? While chatting online is simpler and cheaper, it is somewhat impersonal when faced with a screen of black and white text. Writing by hand takes more effort, mistakes cannot be deleted with the quick tap of a key and each character […]
Order now for Christmas post
With Christmas a little over 4 weeks away you need to start thinking about placing your online orders now if you haven’t already. Every year there seems to be issues with the post and couriers as Christmas approaches and unfortunately many customers are left with their presents for loved ones arriving after the festive season. You need to place your order in time for it to be delivered but ideally also allowing enough time to be able to return it for a replacement or refund if it is not right. When placing an order online, check the estimated delivery date and also check to see if they say there are […]
Making sure your post reaches its destination
In a world now dominated by the Internet, it’s sometimes easy to forget that it’s even possible to send things via post – unless of course you’re a keen online shopper. However, there may be occasions when you have to make use of postal services and it’s important to consider packaging when you do. Whether it’s a letter or a gift you’re sending, there are various things to think about. For example, if you’re posting an important document that is supposed to be private, then ensure that you check the quality of the envelope you’re using – many of the cheaper brands are somewhat see-through, meaning anyone along the way […]
Keeping in contact with your customer database
Many companies build up huge databases over the years and have hundreds if not thousands of email addresses and contact names which have opted in to receive information from the company. Unfortunately, not all companies use this data wisely and many simply send out an email a few times a year. In order to keep your audience engaged, you need to get the balance right and contact them enough to keep you in the forefront of their mind but not too much that your emails start to get annoying and cause them to unsubscribe. Many companies will allow a recipient to choose how often they are contacted such as weekly […]